Aug 9, 2016
The objective is the optimal support of B2B and B2C customers of a company through different communication channels. Solutions based on the requirements of customers, which are levied on the basis of our customer experience model, and the strategic and operational...
Aug 9, 2016
Processes, technical facility and efficiency of a Customer Interaction Center get analyzed. The customer requirements and customer expectations are evaluated and compared with the services. Based on the results of the analysis and the identified customer expectations...
Aug 9, 2016
The objective is to analyze an organization’s existing business area from several points of view: From the customer’s view looking at the case and the company with the focus “Which experience do customers expect?” From end-2-end viewing the...
Aug 9, 2016
To define the initial situation the customer services are rated on basis of the used communication channels and their function in the customer communication (based on the relevant use-cases). Based on our Customer Experience Models, optimization capabilities and...
Aug 9, 2016
Exisiting processes are analysed end-2-end and measurable optimizations are identified. Target processes are derived, designed and documented using common methods (e.g. BPMN 2.0).
