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Operating Processes

Operational processes or service processes (between client and contractor – or within the company) for efficient operational processing are developed jointly. The following steps are performed: Identification and design of the relevant processes Setting the...

Operating Models

The objective is to evaluate the in each case optimum operating model for existing or to-be-bought ICT systems. Based on the ICT strategy possible operating models are developed, described from a technical and organizational perspective and evaluated in terms of...

ICT Provider Selection

The requirements for the ICT services are ascertained on the basis of the IT strategy and IT Service Management Model (ITSM) with those in charge of the company, and depicted in the form of requirements specifications. The requirements regarding the service processes...

Material Cost Optimization

The aim of the tangible cost optimization is a commercial and content related optimization of material costs. Here, existing contracts are optimized commercially, new services, solutions and products are evaluated and the company will be accompanied throughout the...

Customer Experience Management

The customer communication processes and media use are analyzed along the customer journey. Then the design of target processes from a customer perspective and requirements for the telecommunications call center or IT infrastructure are derived (for example, CRM,...