The requirements for the ICT services are ascertained on the basis of the IT strategy and IT Service Management Model (ITSM) with those in charge of the company, and depicted in the form of requirements specifications. The requirements regarding the service processes are collected and documented. A key success factor for efficient operations are appropriate Service Level Agreements (SLA) based on measurable KPIs, a corresponding Service Level Management (SLM) and a targeted reporting. All requirements for the future ICT services are collected in the requirement specifications.
The offers obtained in the course of solicitation, in the public sector on the basis of the Austrian Federal Contracts Act, are cleared and negotiated professionally. The result is presented and explained in the form of an offer comparison or recommendation.