Operating Processes

Operational processes or service processes (between client and contractor – or within the company) for efficient operational processing are developed jointly. The following steps are performed:

  • Identification and design of the relevant processes
  • Setting the required service levels (SLA)
  • Development of KPIs to monitor performance
  • Setting required reports for monitoring the operation (taking into account the KPIs)
  • Implementation of a contract and service level management