The conditions and requirements of the ICT / communication systems are ascertained with the officials and users of the company and then evaluated and recorded in the form of specifications. The customer perspective is introduced based on our Customer Experience Model. In addition, the services needed for installation / integration and operation are described including the necessary service levels. In order to identify potential tenderers, available systems on the market and potential suppliers are evaluated and assessed in the form of benchmarks. The offers obtained in the course of solicitation, in the public sector on the basis of the Austrian Federal Contracts Act, are cleared and negotiated professionally. The result is presented and explained in the form of an offer comparison or recommendation.